Need help with Pippa? Email [email protected] and include “Pippa Support” in the subject line.

Common questions

I can’t sign in

• Check your internet connection and try Sign in with Apple or Google again.
• Make sure Pippa is updated to the latest App Store version.
• If the problem continues, email us with the error message you see.

My subscription is not showing

• Open Pippa and use Restore Purchases from the subscription or settings screen.
• Confirm that the device uses the same Apple Account that made the purchase.
• Manage or cancel the subscription from iPhone Settings → Apple Account → Subscriptions.
• Deleting Pippa or your Pippa account does not automatically cancel an App Store subscription.

Apple Health is not syncing

• Open iPhone Settings → Health → Data Access & Devices → Pippa and confirm the permissions you want are enabled.
• Return to Pippa and reconnect Apple Health if needed.
• Pippa only reads the Health categories you authorize.

A food or barcode scan failed

• For meal photos, use a clear, well-lit photo with the food visible.
• For barcodes, keep the full barcode inside the camera frame.
• Some packaged foods may not yet exist in the Open Food Facts database.

Delete your account and data